MKM was recently named Independent Merchant of the Year at the Builder’s Merchants News awards 2016, in the newly formed category for independent merchants with 26 or more branches.
With 45 branches across the UK, and growing fast, MKM impressed the judges by achieving key targets set for 2016.
As well as new branches opening steadily, most recently Galashiels in the Scottish Borders, twenty existing kitchen and bathroom showrooms have been redesigned in the past eighteen months.
Other initiatives include the loyalty scheme, introduced in 2015, which has encouraged an increase in activity from low-spending customers and 400 members of customer-serving staff have taken part in a training programme. We continue to improve the online experience of our customers as we head into the New Year.
We commend the other finalists in our category, Huws Gray and Parker Building Supplies and thank the BMN for hosting a fantastic awards event.