Returns and Refunds

If you wish to return items to us, we ask you to contact the collection or delivering branch by telephone, email or in writing within 7 working days (or 3 days for damaged items) of the collection or delivery date. You will need to quote your invoice or collection/delivery note number so that we can deal with your request promptly.

The collection or delivering branch will discuss your reason for return or refund and will advise the return or refund process accordingly and as governed by our Terms & Conditions of Sale.

If you are returning an unwanted item, it must be in brand new, un-used condition and fit for immediate re-sale. If it is a packaged item, the packaging must be factory sealed, intact and in good condition. We may apply a re-stocking charge, depending on the circumstances and we reserve the right not to accept items for return or refund.

If an item is alleged to be faulty, we may offer a repair, exchange or refund following inspection, where required, by the appropriate manufacturer and their subsequent assessment and report. We reserve the right to apply a re-stocking charge. We are unable to offer return or refund (unless they are found to be faulty by the appropriate manufacturer) on non stock items, goods that have been fitted, goods that have been specially manufactured or where sealed packages have been opened on sensitive electronic goods.

If you believe there may be a fault with a mechanical item involving the use of gas, electricity or water, before taking any remedial action, please contact the branch to request a visit to your site from the manufacturers engineer. For more information, please refer to our Terms & Conditions of Sale.