Support Office Vacancies
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About Us

Support Office Vacancies

 


IT Support Specialist

Working as a member of the IT Support and wider IT Team, the IT Support Specialist will play a pivotal role in primarily resolving day to day end user issues related to IT and communications. Secondary duties will include liaising with suppliers and managing small projects.

This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.

The ideal candidate will:
- Have 2-3 years of experience of supporting in a multi-site IT support role
- Want to use their skills to help and assist others
- Have a reasonable understanding of IT systems and general IT processes
- Knowledge of Network and Server Infrastructure

Responsibilities
- To assist, help and advise the MKM user base with the all manner of IT desktop, communications and application issues
- To analyse and resolve user issues in person, over the telephone or by remote control
- To take ownership, prioritise and keep users informed of issue progress
- To ensure that issues are resolved in the most effective and efficient manner in line with performance targets and service level agreements
- Help to administer, maintain and monitor IT systems
- Coordinate supply and installation of equipment as required

Skills and Qualities
- Good all round IT desktop skills
- Good problem analysis and solving abilities
- Ability to understand and interpret user issues and requests (good written and oral communications skills)
- Ability to learn and absorb information quickly in order to support new systems as required
- Be able to use Microsoft Office (Outlook, Word, Excel) effectively

Support and Development
Existing members of the IT team will work closely with the successful candidate to support and assist them as they become familiar with the MKM IT environment. Training will be provided as necessary and the extension of the candidate’s skills will be actively encouraged and supported.

This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Team provide support to the business on a rota basis, including 7am starts and Saturday morning support cover.

 



 


Kitchen Showroom CAD Designer

MKM is a dynamic, exciting, forward thinking entrepreneurial business that is the largest independent Builder’s Merchant in the UK, with a network of over 65+ branches and ambitious growth plans in place.

We are currently looking to strengthen our Showroom Design team with the recruitment of a Kitchen Showroom CAD Designer.

To plan and design innovative Shopfloor Kitchen and Bathroom designs that drive sales and profitability while ensuring cohesion between these designs and the overall branch.

It is essential that the successful candidate has the ability to:-
-Design Kitchen and Bathroom showrooms that showcase the extensive range of MKM Kitchens using CAD Fusion 20/20.
-Support the company with any design changes or revamps of the existing branch estate
-Deliver an outstanding service experience for our internal Branch Director customers meeting their full project requirements
-Bring innovation and design flair to CAD designs to promote the branch products
-Advise on latest design fashions and include these in showroom plans
-Consider and plan for customer flow and sightlines to maximise customer interest
-Build a strong working product knowledge of kitchen/bathroom suppliers
-Utilise strong supplier relationships to ensure a smooth implementation of designs in branch
-Work with branches to drive category growth
-Work with marketing to develop product strategies and individual branch campaigns
-Support design development and creativity
-Be flexible and cover other duties and responsibilities commensurate with the accountabilities of the role.

Success in this role will be measured by:-
-Sales and margin performance of Kitchens, Bedrooms and Bathrooms to agreed targets.
-Branch ‘buy in’ and interaction.
-Designs within agreed timescales and budgets

You will need:-
-Previous experience working in a similar role
-Proven CAD Fusions 20/20 skill set
-Strong communication and interpersonal skills
-The ability to build and maintain strong relationships

To apply for this position, please send a copy of your CV and a covering letter, using the following reference: Kitchen Showroom Designer to: recruitment@mkmbs.co.uk

 



The support office team is based in Hull and employs staff in the following functions: Finance, Credit Control, Purchase Ledger, Information Technology, Human Resources, Marketing, Product Management and Reception/Administration.

 

To apply for a role at Central Support, please send your CV and covering letter, stating the position you are applying for and your current salary via email or post. If you would like to discuss any of these roles in more detail please email your request and we will arrange for someone to contact you. 

 

E-mail: recruitment@mkmbs.co.uk

By post: HR Department, MKM Building Supplies Ltd, Stoneferry Road, Hull, HU8 8DE.