Support Office Vacancies
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About Us

Support Office Vacancies

The support office team is based in Hull and employs staff in the following functions: Finance, Credit Control, Purchase Ledger, Information Technology, Human Resources, Marketing, Product Management and Reception/Administration.


To apply for a role below, please send your CV and covering letter, stating the position you are applying for and your current salary to via e-mail or post. If you would like to discuss any of these roles in more detail please email your request and we will arrange for someone to contact you. 



By post: HR Department, MKM Building Supplies Ltd, Stoneferry Road, Hull, HU8 8DE.


Credit Controller (£ - negotiable), based in Hull

MKM Building Supplies is the UK’s largest independent Builders Merchant and winner of many industry awards. With a network of 47 branches and continuing to expand we ensure our continued success by recruiting staff with the right knowledge, skills, attitude and a passion for delivering exceptional customer service.


Our Central Support office, based in Hull, is currently recruiting for a Credit Controller (£ - negotiable).


For this role, the successful candidate will need to cover all aspects of customer accounts, including obtaining payment as appropriate and dealing with any related queries.


Main roles and responsibilities

• To take complete ownership of workload, working from a daily work list to control the outstanding debt from customers
• Build relationships with customers and branch directors and their teams to facilitate swift payment
• To ensure that the status and notes on all accounts are kept up to date
• Prepare written correspondence as necessary regarding customer accounts
• Control customer accounts as necessary to ensure the customer is working within credit limits, dealing with overtrading and maintaining stop dates
• Ensure that customer queries are rectified and resolved as quickly as possible to ensure prompt payment of debt
• Provide support and advice to MKM branches regarding customer accounts and outstanding queries
• To meet and exceed targets set when required
• Any other tasks as directed, which are reasonable within the scope of the role


The ideal candidate will have previous experience within a similar role and have high attention to detail, being both assertive and tenacious whilst also flexible in their approach. Strong team and communication skills are essential for this role and the candidate should be computer literate and commercially astute.


If you think you are the right candidate for this role, please apply by sending a copy of your CV and covering letter using the reference ‘Credit/App’ to:


MKM values trust, respect and integrity. We empower our teams to take responsibility and ownership and we deliver the best in customer service. Our aim is to recruit and retain the very best people who share our values.


IT Support Specialist, based in Hull

Working as a member of the IT Support and wider IT Team, the IT Support Specialist will play a pivotal role in primarily resolving day to day end user issues related to IT and communications. Secondary duties will include liaising with suppliers and managing small projects.


This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.


The ideal candidate will:
• Have 2-3 years of experience of operating in a multi-site IT support role
• Want to use their skills to help and assist others
• Have a reasonable understanding of IT systems and general IT processes
• Have managed and successfully implemented several small projects



• To assist, help and advise the MKM user base with the all manner of IT desktop, communications and application issues
• To analyse and resolve user issues in person, over the telephone or by remote control
• To take ownership, prioritise and keep users informed of issue progress
• To ensure that issues are resolved in the most effective and efficient manner in line with performance targets and service level agreements
• Help to administer, maintain and monitor IT systems
• Coordinate IT installation requirements for new branches


Skills and Qualities (essential)

• Good all round IT desktop skills
• Good problem analysis and solving abilities
• Ability to understand and interpret user issues and requests (good written and oral communications skills)
• Ability to learn and absorb information quickly in order to support new systems as required
• Be able to use Microsoft Office (Outlook, Word, Excel) effectively


Support and Development

Existing members of the IT team will work very closely with the successful candidate to support and assist them as they become familiar with the MKM IT environment. Training will be provided as necessary and the extension of the candidate’s skills will be actively encouraged and supported.


This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Team provide support to the business on a rota basis, including 7am starts and Saturday morning support cover.


Marketing Manager, based in Hull

This is a newly created position to support the Head of Marketing and Head of Digital.


In this role you will be responsible for leading and driving the content and communications strategy to maximise sales and trading targets across business channels. Identify activities across the marketing mix which will enhance the brand, support major business growth and move towards a multi-channelled business. You will manage a team of 6 to create marketing and promotional activities and plans to increase footfall and sales in specific customer segements and product areas and also be required to manage our web content.


This role requires someone who is driven to get things done and views obstacles as exciting challenges, who has a high level of creativity, attention to detail and excellent project/people management skills.


Successful candidates will have a “down to earth” personality and will have management experience at middle or senior management level and the ability to work well under pressure.


We are looking for candidates that are of graduate calibre. CIM is preferable but not essential. You should have at least five years leadership experience in a B2B marketing role.


Ideal candidates with have experience of working with transcational and commercial websites, together with excellent copywriting and proof reading skills. You will have working knowledge of HTML, Adobe, CSS, Photoshop, SEO and Google Analytics.


Occasional travel and overnight stay may be required.